2021年7月1日更新

重要暂停更新-断开连接恢复很快

The Governor has announced that 维吉尼亚州’s COVID-19 State of Emergency will end on June 30, 2021. 因此,住宅公用设施中断禁令将于2021年8月29日结束. Please contact us now to make payment arrangements if you are behind on your electric bill to avoid being disconnected. 如果你逾期30天或更久, 您将获得COVID-19救助偿还计划.

如果您的帐户落后,请立即利记
作出付款安排. 可通过电话或电子邮件联系代表information@alterpoweras.com.

 


2020年11月18日更新

非住宅户口通知书:

As of November 18, 2020, nonresidential accounts may be subject to disconnection for nonpayment. Central 维吉尼亚州 Electric Cooperative will resume nonresidential disconnections after January 1, 2021. 


住宅户口通告:

有一项住宅公用设施中断的禁令生效, 根据众议院第5005号法案, 也被称为弗吉尼亚联邦预算, 学报》第4 - 14节, 制定7(一), 截至11月18日, 2020. This moratorium means that we will not disconnect you for nonpayment of your electric bill or fees during the period of the COVID-19 pandemic public health emergency.  这并不意味着你的电费没有到期, 或者那笔欠利记的钱被免除了. This moratorium will continue until the State Corporation Commission issues an order exempting the Cooperative from the moratorium. It will also end if the Governor determines it is unnecessary or until 60 days after the public health emergency ends.  如果您还没有付款,请利记安排付款.  

通知居民帐户- COVID-19救济偿还计划

There is a repayment plan available if you need assistance paying your current or past bills due, 根据众议院第5005号法案, 也被称为弗吉尼亚联邦预算, 学报》第4 - 14节, 制定7 (b), 截至11月18日, 2020. 该还款计划适用于逾期30天或以上的住宅账户, 欠款可以在6个月到24个月的时间内偿还.

进入还款计划并不意味着你的电费没有到期, 或者那笔欠利记的钱被免除了. 您当前的账单信息已列在您的电费账单上, 或致电合作社,以取得最新的帐单资料. 如果你需要我帮你付电费, 请拨打211或与当地社会服务办公室联系, 或访问http://www.dss.维吉尼亚州.Gov /benefit/ea/获取有关能源援助计划的信息. 如果你对还款计划有意见, 你可以通过1-联系公共事业管理部门.

 

 

 

 

 

 

 

 


弗吉尼亚州电力合作社关于冠状病毒紧急情况的声明

维吉尼亚州’s thirteen member-owned Electric Cooperatives are working closely with local and state leaders during this extraordinary public health emergency, 尽量减少对1.利记为三百万弗吉尼亚人服务, 同时继续为他们提供可靠的, 他们期待的廉价电力服务. 

维吉尼亚州’s electric cooperatives recognize the hardships that the public health crisis imposes on our member-owners. 出于对利记的会员业主和他们的利记app官网的关心, the 13 electric cooperatives in the Commonwealth are waiving service disconnects and late fees for our residential member-owners at this time and continue to work with our business, commercial and industrial member-owners to mitigate the impact of the state of emergency until further notice. 利记期待着与利记的成员合作, 如有可能,应要求, 减轻当前公共卫生危机的影响. 是会员制的公用事业, we have a long history of working closely with our member-owners to resolve difficult issues and to deal with emergency situations.

It is important that all members know that a suspension of disconnections is not a waiver of electric bills. 在此期间,会员仍需支付所有电费.  We encourage all members to pay their bills, on-time, as normal, as they are able during this crisis. We strongly encourage electric cooperative member-owners to use remote payment options during this time, 比如在线支付或基于应用程序的支付, U.S. 邮政邮件,信用卡支付电话或(如果有的话)在支付亭.

在这一次, 维吉尼亚州’s Electric Cooperatives will continue working closely with public health professionals and with our dedicated employees, 限制新型冠状病毒的传播. Electric cooperatives are following guidelines from the Centers for Disease Control and Prevention and our local health officials, 为了保护利记的员工,使他们能够在停电的情况下有效地作出反应. 利记的调度中心24小时全天候开放,提供故障报告, 全体人员都在待命, 随时准备在发生停机或停机时作出响应.

除了, 维吉尼亚州’s Electric Cooperatives have eliminated employee travel to the greatest extent possible, 利记也在限制对利记办公室的访问. 利记的员工正在实行“社交距离”,利记鼓励所有的合作业主也这样做, 在他们的职业和个人生活中.

请知道,利记正在密切监测这一迅速变化的公共卫生危机. 利记会继续采取一切可能的措施, necessary and prudent steps to protect the health and well-being of the communities where our member-owners, 利记的员工和利记选出的董事会成员都在生活和工作.

了解更多关于COVID-19和如何保护自己的信息, 前往疾病控制及预防中心 www.疾病预防控制中心.政府. 另外, the 维吉尼亚州 Department of Health has a webpage dedicated to updates on COVID-19 in the Commonwealth at http://www.vdh.维吉尼亚州.政府 / surveillance-and-investigation /冠/.


Central 维吉尼亚州 Electric Cooperative has been monitoring the COVID-19 public health emergency and will continue to prioritize our concern for our community and for the health and safety of members and employees. 为实现这一目标, 以下几项更新将影响利记的业务协议和与您的互动. 如有任何问题,请与利记联系.  

  • 为了您和利记员工的安全, CVEC大厅将对公众关闭 直到3月17日星期二生效的进一步通知. Members are asked to use one of the many other payment options available to keep their accounts current, 包括:在线, 通过利记的应用程序, 通过电话, 亭, 和邮件.
  • CVEC recognizes that the impact of the economic slowdown related to slowing the spread of the virus could impact members. 而利记不能免除电费, 利记可以承诺帮助需要额外时间付款的会员. 有效3月16日, CVEC will suspend disconnects for nonpayment for residential and business accounts and will waive late fees until further notice. 请记住CVEC是属于你的, 利记的成员, and is a not-for-profit electric provider and every member is responsible for paying for the electric service consumed in their home or business. 在切断电源的限制结束后,电费将不会被免除. 利记敦促会员作出付款安排,以免拖欠帐款, 并允许中汽集团继续向利记的员工和供应商支付工资.
  • CVEC有很多工作岗位,对你的工作至关重要, 所以利记采取了一切预防措施 让他们保持健康,并注意疾病预防控制中心的警告,避免感染COVID-19. 对于能够远程工作的员工, 利记正在测试这些资源,并致力于实现.
  • CVEC employees who are ill or who have come into contact with someone who has a confirmed diagnosis of COVID-19 are required to stay home and/or self-quarantine.
  • All non-essential business travel outside of the CVEC electric territory has been cancelled through April. 未来的旅行将在稍后的日期重新评估.
  • 利记希望会员能够不断了解风险和事态发展. 除了, 这是一个警惕骗子的时刻,他们在危机中罢工是臭名昭著的. CVEC不会直接接受您的电话付款, 询问你的信用卡号码或在现场支付. Please do not give any personal or bank information over the phone and alert your local law enforcement if you feel you were contacted by a scammer.
  • CVEC和利记的前线人员致力于保护您的安全, 通过这次大流行及以后提供可靠和负担得起的电力. 在停机的情况下, 请通过手机app通知办公室, 停机网站或致电办公室. 关于中断报告或中断恢复,没有更改任何协议.
  • Our Member Services Representatives will continue to report to the offices to answer your calls. Please be patient as the inbound calls may overwhelm the resources we have and your call might be forwarded to our answering service or need to be returned at a later time.
  • 目前,所有的项目和建设都将按计划进行. There could be disruptions in the supply chain that create delays and we will continue to monitor the need for any adjustment.
  • 正常的建筑和实地工作将继续进行. You may still see CVEC personnel or contractors in your area and on your property to perform regular duties. The personnel will be capable of performing their duties safely and without jeopardizing their health or the health of members. 为了您和员工的安全, we ask that you exercise social distancing with any CVEC employees who are performing work on your property.

CVEC values you as our member and our owner and will keep you apprised of any updates from the cooperative. 利记感谢你们在利记应对大流行影响以及关闭和颁布法令时所表现出的耐心. 请放心,利记会尽一切可能让你的灯继续亮着!

如果您对利记的计划或活动有任何疑问,请打电话或发邮件 ms@alterpoweras.com.

保持安全和健康
CVEC管理团队


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